Exchange FAQ

Here are some few things you should know about Utama-Exchange.

What is Utama-Exchange?

Utama-Exchange is an electronic currency exchanger website that offers a easy, convenient, fast, safe and secure service to its valued customers.


How do I make business with Utama-Exchange?

Unlike other exchanger websites, Utama-Exchange is a hassle free website wherein you can do business with us without needing to register. Just select the type of service or transaction you would like to do with us such as buying or selling.


Which electronic currencies does Utama-Exchange allow to trade?

We allow trades in PayPal, Skrill, Payza and Ukash.


What are your exchange rates?

Unlike other electronic currencies exchanger, Utama-Exchange offers a fixed exchange rate of (1:1.05). A lot more affordable than other companies!


How do I buy an electronic currency?

In order for you to buy e-currency, all you need to do is to complete the form provided in the Buy section of our website.


How do I sell an electronic currency?

In order for you to sell e-currency, all you need to do is to complete the form provided in the Sell section of our website.


Is there any minimum and maximum order amounts?

There are no minimum or maximum amount of order requirements. However, some electronic currencies exchangers require a minimum of $1 transaction amount.


How long does my order be processed and completed?

All orders are manually processed. Your order will be processed within 1-2 business days upon the receipt of the funds. Our business days are Monday through Friday.


Can I cancel my order?

Yes, unless the order has been completed. We will issue a refund. However, transaction fee will be charged. That means, you will only pay the expenses.


How can I contact you if I have other questions?

Our contact information is provided in the Contact section of our website.